Building a multi-agent system that replaced three disconnected tools
Work moved by hand between a CRM, an ERP and a ticketing platform; duplicate entry and missed hand-offs caused avoidable delays.
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Real engagements with the client names withheld. Each one shows the challenge, how we ran it and the results.
80 CASE STUDIES40 INDUSTRIESAI · SOFTWARE · CLOUD · SECURITY
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The operations team spent 18 hours a week validating and routing purchase orders, causing rework, inconsistent approvals and delayed fulfilment.
Work moved by hand between a CRM, an ERP and a ticketing platform; duplicate entry and missed hand-offs caused avoidable delays.
Read the story3 agents in use, no inventory, and a SOC 2 audit in 8 weeks.
Read the storyA task agent read untrusted input from a source system and could act on instructions hidden in it.
Read the storyClinicians spent about 2 hours a day on charting, often after hours.
Read the storyThree EHRs with different formats, and staff re-keying data between them.
Read the storyIrrigation ran on fixed schedules regardless of soil conditions.
Read the storyProblems were spotted late, through field walks.
Read the storyThe company had grown its cloud footprint fast. Engineers created resources as they needed them, across several accounts, and nobody had set a security baseline.…
Read the storyThe company ran workloads across two clouds. Each side had its own tools, its own logs and its own idea of normal. Nobody could say what was running inside the…
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